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  • Meet with the patients after the physician(s) visit and/or by phone/telehealth
  • Discuss surgical procedure details with the patient including insurance benefits, authorization requirements, and/or cosmetic rates
  • Actively participate in engaging with the patients, physicians, and teams during clinic hours with a focus on patient satisfaction during their appointment
  • Arrange surgery dates according to the physician(s) OR and office hour schedule
  • Contact Hospital Operating Room and/or Surgery Center coordinate date/time of surgical procedure; responsible to send reservation forms and update calendars
  • Schedule inpatient hospital procedures and in office procedures
  • Schedule pre/post-operative visits with physician
  • Provide the Pre-Certification Department with patient demographic information to initiate the insurance authorization request and follow up to ensure completion prior to services being rendered
  • May be responsible to authorize surgical procedures and/or verify eligibility, deductibles, co pays and advise the patients
  • Coordinate co-surgical cases with referring physicians and arrange for PA assists
  • Return patient telephone calls and emails in a timely fashion
  • Collect any applicable fees prior to surgery
  • Document in patient EMR accounts detailing patient interactions and progress
  • Review physician's daily schedule for office hours and surgical availability. Add in templates for office hours and update the various physician and group calendars
  • Schedule meetings for the physicians including monthly billing meetings
  • Must be detail orientated and organized to ensure the best patient care
  • Must work well in team setting with various departments including but not limited to front end, call center, billing, nursing, credentialing
  • Must possess strong communication skills and must be professionally engaging with the physicians, patients, co-workers, and demonstrate compassion
  • At times, you may be asked to assist in crunch situations at the front desk, back desk, and or help with phone calls for the practice


  • 2+ Years experience in healthcare and surgical scheduling
  • 1+ year experience with insurance benefits, prior authorization, and medical policies
  • Experience with surgical scheduling for Plastic and Reconstructive Surgery with Hand and Upper Extremity subspecialty, and Orthopedic is preferred 
  • Excellent customer service skills in both verbal and written communication
  • Strong knowledge of EMR, computer programs, and good typing skills

Unleash Your Natural Beauty

Request a virtual or in-person consultation and let’s explore the many treatment options available to bring your vision of beauty to life.

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