Join Our Team
The Plastic Surgery Center is seeking a Travel Receptionist. Responsibilities include welcoming patients and visitors, and optimizing patient satisfaction.
Responsibilities
- Welcoming patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Requirements
- Healthcare experience preferred. Experience in sales, marketing, or hospitality preferred.
- Proficiency in English; bilingual is strongly preferred. Strong organizational, prioritizing and analytical skills.
Skills/Qualifications
- Multi-tasking
- Flexibility
- Telephone Skills
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Scheduling
- Professionalism
- Quality Focus
Unleash Your Natural Beauty
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